We want your experience with Zoomies to be as smooth and enjoyable as possible. Below you’ll find answers to some of the most common questions from our community of pet lovers.
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General
How do I place an order?
Simply browse our wide selection of pet essentials and pet lover t-shirts, add the items you’d like to your cart, and proceed to checkout.
What payment methods do you accept?
We accept all major Credit & Debit Cards, PayPal, and Bank Transfer (via PayPal) for your convenience.
How safe is my personal information?
Your privacy and security are our top priority. Our site uses SSL encryption to protect your personal data during checkout. For more details, see our Privacy Policy.
Where can I contact you if I have questions or issues?
For the best shopping experience, we recommend using the latest version of Google Chrome, Safari, Mozilla Firefox, or Microsoft Edge.
Orders & Shipping
How much is the shipping fee?
We offer FREE Shipping within the United States on orders over $75. Orders below $75 are subject to a flat shipping fee of $7.95.
When will my order arrive?
Orders are typically processed within 2–4 business days. After leaving our warehouse, delivery usually takes 10–15 business days, depending on your location. Please note: shipping times may vary during peak seasons or due to unforeseen delays.
Can I change or cancel my order?
We start processing your order as soon as it’s confirmed, which means we’re unable to cancel it once placed. Please ensure you’re 100% sure before completing your checkout.
Returns & Refunds
Do you have a return policy?
Yes! If you’re not completely satisfied with your purchase, you can request a return in accordance with our Return & Refund Policy. Please see our Policies page for full details.
How do I start a return?
Simply email our customer support team with your order number and details. We’ll guide you through the quick and easy return process.
Pet Care & Tips
How often should I groom my pet?
It depends on your pet’s coat type! Most dogs and cats benefit from regular brushing 2–3 times per week and baths every 3–4 weeks.
What’s the best way to introduce a new toy or bed to my pet?
Let your pet explore at their own pace. Place the item near their favorite spot and encourage them with praise or treats to build positive associations.
